Help

How do I create a Personal Profile?

Ans:  After using your one-time email verification code to confirm your account, create your personal profile on the Mantro app. You will need to input a few details such as your name, phone number, address, gender, age and identity proof. Click Update Profile at the bottom of your screen to upload your details.

What is acceptable as proof of identity?

Ans: For your personal profile, you can upload any ONE of the following as acceptable proof of identity:

Pan Card

Aadhar Card

Driver’s License

Voter’s ID

How do I edit my personal profile?

Ans: To edit your Personal Profile, click on the Profile Icon at the bottom of your screen. Click on User Profile and then click on the three dots on the topmost right side of the screen and select the edit option. Once you finish editing your profile, click on Update Profile at the bottom of your screen to save your changes.

How do I create a business profile?

Ans: After selecting a subscription plan, you will be prompted to set up your business profile. This profile contains all the details regarding your business including location, working hours, type of business and so on. It’s a one-stop shop for all your business details.

How many business profiles can I create?

Ans: You can create only one business profile per email ID. If you have multiple food businesses, you will need to create separate accounts i.e. user profile and business profile for each of them using separate email IDs

What details do I need for my business profile?

Ans: To set up your business profile, you will need basic details about your food business such as  location, working hours, type of service, GST rate, number of employees and any one food business licence valid for India.

How do I edit the details of my business? 

Ans: To edit your Business Profile, click on the Profile Icon at the bottom of your screen. Click on Business Profile and then click on the three dots on the topmost right corner of the screen and select the edit option. Once you finish editing your profile, click on Update Profile at the bottom of your screen to save your changes.

What is the difference between Self-Service / specialized / Take-Away / Other?

Ans: Mantro is suitable for any customer facing food businesses be it a small home-catering service or a large pub. The following are the various service type options on the Mantro App. While setting up your business profile, you can select any one of the following which ideally explains your service model:

Self-service – Customers place their order at the counter and pick-up their order from the counter itself or a buffet-style food business with seating available.

Specialised – Also known as Silver service, here waiters come and serve customers at the table.

Takeaway – There is no seating or table service available. Customers order and pick-up their own orders.

Other – Food businesses that do not fall into the above three categories such as homechefs, home bakers, catering, cloud kitchens and so on.

Please note that the Mantro App is most suited for B2C food businesses and not traders/retailers of food items.

What do I get by subscribing?

Ans: Subscribing to Mantro gives you access to various features on the app. You can manage the entirety of your food business from one place. The first 90 days are free after which you can choose from any one of our available plans or use top-ups to suit your individual requirements.

Why do I need to subscribe to a free plan to use the app?

Ans: Mantro is free for the first 90 days which allows you to access the core features of Mantro before committing to it entirely. After 90 days if you wish to continue using the app, you can choose from our various paid subscription plans and top-ups to cater to your individual requirements.

Where can I view my current subscription?

Ans: To view your current subscription, click on the Profile Icon at the bottom of your screen. Select your user profile and then click on the Subscription Details option. Here, you can view your current plan as well as other quarterly and yearly plans and top-ups.

Please note that only owners can view the subscription details through their log-in details.

Can I change between monthly and annual plans?

Ans: You can switch between monthly and annual plans only at the expiry of your current plan. At the end of your current plan, you can upgrade or downgrade or use top-ups to create a subscription plan according to your needs. You can view all our subscription options here.

What is your refund policy?

Ans: Unfortunately, Mantro has a no-refund policy However, you can opt out anytime you wish and always leave your feedback here.

How can I pay for my subscription plan?

Ans: We accept  Debit Card, Credit Card, Net Banking and UPIs. For payment, you will be securely redirected to Razor Pay. Confirmation of your payment will be done through an email sent to you registered email id.

What are the different types of menu templates?

Ans: While creating a menu for your business you can choose between three menu templates:

Simple Menu – A standard menu format with item and price per item.

Categorised Menu – A menu that allows you to categorise your dishes into different sections.

Complex Menu – A menu that allows you to categories and subcategories menu items. Ideal for businesses with a larger variety of offerings.

How do I add an item to my menu?

Ans: First, select a Menu Type from three readily available templates to create a Menu for your business. Depending on the type of menu you have created, you can add Categories, Sub Categories or directly add Menu Items. You can add the name of the item, description and the price on the bar at the top of your screen. Click the + sign to add the item.

How do I edit my menu?

Ans: After you have created a menu, you can edit it by clicking on three dots on the topmost right corner of the screen and selecting the Edit Menu option. Depending on the type of menu you have created, you can edit Categories, Sub Categories or directly edit Menu Items. You can change the name of the item, description and the price. You can also add new menu categories or items to your existing Menu.

How do I delete a Menu Item?

Ans: You can delete a Menu Item by going to Edit Menu then clicking the three dots on the right side of the item. You can either edit the item name, description and price or choose to delete the item. You cannot recover a Menu Item once deleted.

How do I delete the Menu?

Ans: You can delete a Menu by clicking the three dots on the topmost right corner of the screen and selecting Delete Menu. If you are using a complex Menu Template, you will need to first delete the menu items, then delete Sub-categories and lastly delete Category to completely delete the Menu. Please note that only owners can delete the menu and once deleted you cannot recover the Menu.

How do I place a customer’s order?

Ans: To place a customer’s order, click on the + sign on the bottom right in the ordering section of the app. Select the type of service i.e. Table Order, Takeaway or Home Delivery. Search for existing Menu Items in the top search bar, add the quantity and click the + button on the right to add the item to the order. Once you have added all the items, select Save Order on the bottom of your screen. The order will show as a white bar until the invoice has been approved.

How do I edit an order?

Ans: Select the order and click on the three dots on the topmost right corner of the screen. Click on edit. Here you can add another item to an existing order or delete any items.

How do I cancel an order?

Ans: Select the order and click on the three dots on the topmost right corner of the screen. Click on edit. Here you can cancel an order.

How do I forward an order to the Kitchen?

Ans: Select the order and click on the three dots on the topmost right corner of the screen. Click on edit. Here you can forward an order to the kitchen so they can start preparation.

My customer has placed an order using a QR code. How do I accept the order?

Ans: Customers can use your uniquely generated QR code to place their order. Orders will show up directly in the Order section of the application. You will also receive a notification when an order is placed. Select the new order and click on the 3 dots on the right hand corner. Here, you can forward the order to the kitchen, edit, delete or cancel the order. You can also click on Update Invoice at the bottom of your screen to generate an invoice for the order.

How do I generate an invoice for an order?

Ans: Once you have placed an order or a customer has placed an order, select the order and click on Update Invoice at the bottom of your screen to generate an Invoice for the order. The order will show as a white bar until the invoice has been approved.

How do I create an Invoice?

Ans: Select the cashiering option and click on the + sign to create an invoice. Here, select the menu items in the top search bar and click the + button on the right to add them. Optionally add Table Number and Customer Details. Once you have filled the required details, Select Save Invoice at the bottom of your screen.

How do I download an Invoice?

Ans: Go to Invoice List, select the invoice and click on the three dots on the top right corner. Here, you can download the invoice to share with the customer.

How do I edit or delete an Invoice?

Ans: Go to Invoice List, select the invoice and click on three dots on the topmost right corner of the screen. Here, you can edit or delete the invoice.

How do I mark an Invoice as Paid?

Ans: Go to Invoice List and select the invoice. Click on the three dots on the topmost right corner of the screen and click on Edit Invoice. Input Customer details, taxes, discounts and payment details. Once you click Save Invoice, the invoice is then marked as paid. Invoices can then be approved.

How do I approve an Invoice?

Ans: Go to Invoice List, select the paid invoice and click on toggle button to approve  invoice. Only paid Invoices can be approved.

How do I generate a QR code?

Select the QR & Scan option. You can only create a QR code if you are the owner. Click on Generate QR Code to create your own unique QR code for your business. You can download, print and display this QR Code at the register or share it digitally with your customers.

What can I do with a generated QR code?

Ans: You can download, print and display this QR Code at the register or share it digitally with your customers. Customers can view your restaurant details, your menu, place and order and give feedback using your uniquely generated QR Code. Customers only need a QR code scanner to view your menu and place and order. Please note that this QR Code is not for accepting or receiving payments.

How do I share my QR Code?

Ans: You can download your QR Code and share it digital as a picture or print and display it at your register.

The order has been prepared. How do I mark it as done?

Ans: Select the order and tick the checkboxes once the Menu Item has been prepared.. Select the back arrow symbol on the top left corner. If the order turns from a white bar to green, it has been marked as completed and your team will be notified.

How do I add Inventory?

Ans: Mantro allows you to easily manage and track your inventory. Select the Items option under Inventory. Click the three dots on the right hand corner. Here, add Categories or add/edit existing inventory items.

How do I edit/delete a category in my inventory?

Ans: Select the category you want in your inventory. Click on the three dots on the topmost right corner of the screen. Here, add a subcategory, edit your category name, add or edit items under this category or delete this category. Please note that items/categories once deleted cannot be recovered.

Once an order has been received from a vendor, you can send the items to your inventory storage. Under Procurement, select Order Receiving. Select the order you have received from the vendor. You will see an option to “Forward order to Store.” Once you select this, the items will be registered in your inventory.

You can also send items to your inventory by going to the Storing option in the app and then selecting the order. Click on the bar at the bottom of the screen “Store Products & QC.” This option allows you to verify the quantity and quality of the items you have received from the vendor. Once you click “Save store Activity”, the items will be registered in your inventory.

When an inventory item is required by the kitchen, they can place a request for the item to be issued. An approval request for this is sent to the owner or employee who has the functionality to approve the request. Once approval is received, click on the issue order and click on Issue These Items on the bottom of the screen.

If the stock is available in your inventory, the items will be checked out and inventory items will be updated accordingly. If items are not available currently in your inventory, you can choose to issue the items if needed when you received them at the appropriate time. Simultaneously, an indent for the same shall be placed.

The Billing Section under Inventory allows you to manage and track every bill issued by a vendor. You can select each bill individually and mark the bill as paid, view transaction history and payment terms with the vendor or delete the bill.

To mark the bill as paid, Select the bill from the vendor and click on the three dots of the top right corner to select the “Pay Bill” Option. You will also see options to view Transaction History, Payment Terms and an option to delete the bill. After clicking on Pay Bill, fill in the payment amount, the type of payment i.e. cash, cheque or card and add a note if any. Click on Confirm Payment and your bill will be marked as paid. In case of bills received on spot, items that are not priced or items for which no bill has been produced, you can add the item price value by selecting the bill and then clicking the Add Price button on the right.

Cost allocation is a unique feature of Mantro. You can pick a menu item and assign ingredients from your inventory that is used to prepare that menu item. This is a great way for you to see how much inventory was used at the end of the day as well as calculate your profit.

First, click on the + sign on the bottom right corner. Select a menu item from your already existing Menu. Once your menu item has been added to the list, click on the item to  Add Cost Details.  Search for inventory items and carefully choose the correct quantity per dish. For example, if you have registered inventory per kg and you use only 200 grams of the item per dish, then add quantity as 0.2kg (1 kg = 1000 gm) The price is automatically calculated as it was listed for that vendor.

Once you add all the ingredients, you can see the material cost, labour costs and your profit according to your current selling price on the menu.

How do I add a Vendor?

Ans: Under Vendor management, click the + button on the right corner. Fill in details about the new vendor such as their name, address, type ( Wholesaler, Retailer or Importer) and reputation (Verified or Licensed).

How do I edit/delete Vendor Details?

Ans: Select the Vendor from the list. Click on the three dots on the topmost right corner of the screen and select edit or delete.

How do I add vendor products?

Ans: Select the Vendor from the list. Click on Add Vendor products. Use the top search bar to find an item from your inventory. Add the price per unit for that vendor. Click on the + button on the right to list the item and the vendor’s price. Hit Save to save these details for your future reference.

How do I add Vendor Terms?

Ans: Select the Vendor from the list. Click on Add Vendor Terms. Here, add details such as proximity, price range, variety available, delivery schedules and credit terms. Click on Add Vendor Terms to save these details for your future reference.

Indents are used for items that need to be ordered. Indents can be issued by the owner or the approved employees. In the top search bar, search for the time from your inventory. Select quantity and click the + sign. You can add details such as wby whom the indent was requested, if it is an approved indent and type of indent. Click Save Indent to create the indent.

Once saved, you can click on the created indent to see  vendors available with their prices for that item. After selecting a vendor, you must Mark Forwarded to share this indent with the chosen Vendor.

To receive an order from an indent issued to a vendor or received on spot, click on the + symbol. Choose the option between “Select forwarded Indent” or “ On spot Receive”.

Selecting a forwarded Indent – By choosing this option, you can select an indent that has been forwarded to the vendor. On receiving your items from the vendor, select this option and tick the items received. You can also upload a receipt and you will be able to Quality check and send the spot order for Billing and Storing.

On Spot Receiving – By choosing this option, you can create a spot order. Search for the item from your inventory. Click the + button. You will be able to Quality check and send the spot order for Billing and Storing.

How do I request Feedback from my customers?

Ans: Customers can provide feedback via your uniquely generated QR Code. You can download, print and display this QR Code at the register or share it digitally with your customers. Customers can rate you out of 5 Stars and add a short description about their experience.

How do I view Feedback from my customers?

Ans: You can view feedback from your customers in the Feedback Section on the app. You will also be notified when you receive feedback from your customers.

Mantro allows you to create 8 different types of reports to manage every aspect of your business. Please note that reports will only be available once there is data to supplement the reports.

Inventory Data: This report allows you to view the current status of your inventory with the individual quantity per item as recorded in your inventory.

Sales : This report gives you details about your total sales daily, monthly, weekly, annually or from a specific period.

Items Specific Sales:  This report gives you details about the sale specific menu items. You can view your total sales daily, monthly, weekly, annually or from a specific period. It is a great tool to track whether a new menu item is doing well.

Invoices: This report gives you details about all the invoices issued daily, monthly, weekly, annually or from a specific period.

Expense: This report gives you details about all the bills issued daily, monthly, weekly, annually or from a specific period.

Item Specific Profit: This report allows you to view your costs and profit as per specific Menu Items. You can view the date, cost, portions, selling price and net profit by selecting a menu item.

Inventory Item Issue: This report allows you to view your costs and status of the selected inventory item. You can view the date, costs and available inventory by selecting an inventory item.

Inventory Item Receive: This report allows you to view your costs and status of the selected inventory item that you have received from a vendor. You can view the date, costs and available inventory by selecting an inventory item.

Based on the subscription option you have selected, you can onboard and register between 3-7 employees for your business. You can grant your employees certain functionalities and they can only access those parts of the application that you have approved.

Employees will have their own log-in details  and passwords issued by you. They can use their own devices or company devices to use the functions assigned to them. You can register your employees and add details such as their personal details, joining date, remuneration, and benefits which can later be used for future updates on Payroll and Performance Management.